Il potere del supporto clienti e della comunicazione social
 
Avatar di MotionPointDi: MotionPoint
12 aprile 2016

Il potere del supporto clienti e della comunicazione social

A MotionPoint executive shares insights on how to smartly engage customers in global markets.

 

MotionPoint recently examined its exclusive data generated from operating 1,000-plus localized websites, with an eye for identifying business tips for engaging global markets. Charles Whiteman, MotionPoint’s SVP of Client Services, recently shared the findings with Smart Business.

Highlights from Whiteman’s article include serving customers online in their preferred language(s), and providing translated customer service—such as localized support e-mails and “contact us” forms.

"Smartly identifying global markets with robust social network adoption rates can also supercharge local sales," Whiteman wrote. "Here, customers can easily reach out to their friends, sharing and recommending your brand and products."

Integrating regional social network functionality into a global site leads to more engagement, Whiteman wrote. After integrating Chinese social networks into its Chinese site, one MotionPoint client saw a third of its referral traffic hail from those networks.

Read the full story at Smart Business.

 

Chi è MotionPoint

MotionPoint aiuta i marchi a crescere attirando nuovi clienti in tutto il mondo.

La piattaforma pronta all'uso di MotionPoint, il servizio di traduzione di siti web più efficace al mondo, combina tecnologia innovativa, big data, traduzioni di qualità e una profonda conoscenza del marketing internazionale. L'approccio di MotionPoint garantisce la qualità, la sicurezza e la scalabilità necessarie per avere successo in un mercato globale sempre più competitivo, sia online che offline.

 

La piattaforma di globalizzazione leader nel mondo per le aziende

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